Reviews

Andrew H.
Andrew H.
14:45 16 Nov 22
First call security and Sound is the best in the coachella valley hands down. If you are looking for safety at home or in your business, make first call the...
Junho C.
Junho C.
14:41 16 Nov 22
Pete is such a great person with full of positive energy! Taking to him will make you feel invited and welcomed. His customer service is next level!
Jamie H.
Jamie H.
04:21 07 Oct 22
Thank you for keeping our cameras operating and for being so responsive to requests for service and proposals. We love First Call!
Lindsay B.
Lindsay B.
21:48 06 Oct 22
Simply said...they should be your fist call...Pete and Andrew Chryss will help you with your exact needs!
Chantel J.
Chantel J.
18:21 06 Oct 22
I use First Call for my home and business and they are always there if I need them. They know me like family and treat me as such. The installation of my...
Matt M.
Matt M.
12:55 05 Oct 22
First Call Security and Sound is the best! Their staff is extremely knowledgeable, professional, and experienced. I was very impressed by their customer...
Anne Blalock
Anne Blalock
17:42 22 Aug 22
The best, most trusted security company in the valley. Definitely my "First Call" 😊
Sammi
Sammi
02:26 16 Aug 22
Another update, :-)I have sent first call security and sound to a few of my friends and they have all told me what An amazing company they are! Savanna in the office is as sweet as can be. Pete has really made us feel safe at our home and now I know all my friends who have used them are safe too! And the kind of equipment they offer is truly epic! You feel so fancy! Futuristic! I didn’t even know this kind of stuff existed.Update: I recently had First Call security sent to my moms house so I can be sure that she is safe as she is getting older! I now know my mom is in safe hands!! Relieves so much stress wondering if she is safe!!First call security was absolutely AMAZING!! They treated my house as if it was their own, assuring it was as safe as they would make their own home! If you are in need of security system! These are the people to call!!! 1000/10!!!
Joshua Donlin
Joshua Donlin
23:30 15 Aug 22
We had a great experience with First Call Security and Sound.
We moved into a new house recently, and wanted to make sure that our daughter and ourselves are protected. First Call took care of us with exterior cameras and a great security system.
We had a great experience with the technician and he got our system up and running. We would highly recommend First Call.
Josh & Ashly Donlin
Josh & Ashly Donlin
23:29 15 Aug 22
We had a great experience with First Call Security and Sound.We moved into a new house recently, and wanted to make sure that our daughter and ourselves are protected. First Call took care of us with exterior cameras and a great security system.We had a great experience with the technician and he got our system up and running. We would highly recommend First Call.
Joshua D.
Joshua D.
16:29 15 Aug 22
We had a great experience with First Call Security and Sound. We moved into a new house recently, and wanted to make sure that our daughter and ourselves...
8/15/2022
First Call was out to the take care of me once again. I own a local real estate brokerage and recently moved locations. First Call came out to get all of my new security cameras in. I cannot recommend First Call enough - they are the BEST!
Hypnosis PS
Hypnosis PS
21:34 11 Aug 22
This is one stop company to make your house and office upgraded to the next level. Security, sound system, smart feature, anything wired or non-wired we usually don't want to deal with😆, they make custom set-up and do maintain wonderfully.
First Call's credentials and reputations are outstanding though you will know when you experience their planning, explaining and office admin, field technicians. You will satisfy and would like to also feel referring them to everybody!
Tam S
Tam S
21:33 11 Aug 22
This is the one stop company to make your house and office upgraded to the next level. Security, sound system, smart feature, anything wired or non-wired we usually don't want to deal with, they make custom set-up and do maintain wonderfully.First Call's credentials and reputations are outstanding though you will know when you experience their planning, explaining and office admin, field technicians. You will satisfy and would like to also feel referring them to everybody!
Our business recently experienced a break in. We reached out to First Call Security and Sound and we were instantly impressed with their level of professionalism and concern. They sent out a representative immediately and within the hour we had a proposal in our inbox. All of their employees are extremely knowledgeable and professional! Our security system is now installed and we are grateful to First Call Security and Sound for their immediate response and superior customer service!
Mindy Conant
Mindy Conant
18:12 11 Aug 22
I referred a friend to First Call after his living situation became dangerous. First Call called him immediately and got him set up to where he felt safe in his own home again. The next day his home was secure and he could rest easier! Feeling safe in your home is so important and I am thankful for a business like First Call because they care and recognize the urgency for safety and proceed quickly and with empathy.
Matthew McLeroy
Matthew McLeroy
16:12 11 Aug 22
Our business recently experienced a break in. We reached out to First Call Security and Sound and we were instantly impressed with their level of professionalism and concern. They sent a representative out immediately and within the hour we had a proposal in our inbox. All of their employees are extremely knowledgeable and professional! Our security system is now installed and we are grateful to First Call Security and Sound for their immediate response and superior customer service!
T S.
T S.
14:33 11 Aug 22
This is the one stop company to make your house and office upgraded to the next level. Security, sound system, smart feature, anything wired or non-wired...
Katrina Landa
Katrina Landa
18:11 10 Aug 22
The care & attention to detail this company gives us the best you will find! Not only do they use the best equipment the whole team genuinely cares for the utmost safety of all their customers!Highly recommend them to anyone who wants to keep their loved ones and home safe!
Kevin G.
Kevin G.
15:56 13 Jul 22
Two young men installed security cameras and monitors for my senior citizen parents. The Techs were kind and knowledgeable and I would recommend this...
Savanna Newey
Savanna Newey
17:04 12 Jul 22
Andrew and Pete are amazing at all thing security! They take pride in customer service, workmanship, and the products they provide. They truly understand what it means to protect your business or home.
Bryan Di Nardo
Bryan Di Nardo
23:27 17 Jun 22
Pete and his crew are truly something amazing. They have installed cameras and security systems for our Ferrari and Maserati dealerships in Rancho Mirage, San Diego, and Newport Beach. The crew is amazing, and always does an incredible job when it comes to pricing and workmanship. If you are reading this review, you have found the right team for your job. I promise you will not be disappointed!
Brittany Léger
Brittany Léger
04:51 07 Jun 22
I called Pete to come give a proposal for alarm security and cameras at my home. He was flexible and available to my busy schedule. He was right on time, very through and extremely knowledgeable. My bid was given to me within hours. He was quick, professional, gave ideas on camera placement, explained the type of cameras and what they could capture. Make 1st Call your first call and you won't regret it. They really know how to make you feel safe.
Epic Animal Treats
Epic Animal Treats
14:56 31 May 22
Pete is such a nice guy and knows exactly what a home needs to make the owner feel safe. Thank you Pete I look forward to having my system installed soon. Call First Call Security for your home or business. Great pricing on system and monitoring.
Celtic By Nature
Celtic By Nature
21:47 20 Apr 22
I inherited a property that was being serviced by First Call and was pleased with the response I received when we had a troubleshooting issue that I called them to come and take a look at another property to add possible cameras. Pete was responsive and scheduled a walk immediately. When he reviewed the property we asked about various locations and while he could have just said sure let’s add here and here he was honest in his assessment and actually said they wouldn’t be beneficial in those areas. I appreciated that. He gave us what we needed and once we approved the work it was installed within a few days! Efficient, honest and great to work with! You can’t go wrong by making the your First Call!! (And last).
Kingsley Smith
Kingsley Smith
20:41 04 Apr 22
Peter and his team of experts are smart, friendly, creative and on time. We have been First Call clients and fans for years. They consistently over-deliver on their service. Their work is impeccable. The technicians are smart. They ask smart questions to understand what you want and offer ideas and solutions to achieve your goals. We had a general idea of what we wanted the AV and security system to do and how it would operate and where it would go. They took our ideas and developed a plan that exceeded expectations. They’re very careful when working and seem to follow the mantra to measure twice and cut once. The communication with First Call throughout the process is amazing. If we change our mind or have a new idea, no problem they can handle it. If there’s something we don’t know how to do after the install, no problem. If we “break” it, no problem. They are patient, helpful, responsive and friendly. We felt like a partner in this process but they did all the work. Enough can’t be said about their creativity and knowledge. The bottom line is when you have a system installed you want it to work and not have a lot of cables and other stuff cluttering up the room. First Call makes it look good, work and last. What more could you ask for. When it comes to AV and security make one call to First Call and you will be happy you did. Thank you First Call.
Kingsley S.
Kingsley S.
13:47 04 Apr 22
Update: Things change. The house gets updated floors and the AV and security system need to update as well. Some things don't change like the excellent...
JJ G.
JJ G.
13:52 24 Feb 22
I had a problem with one of our smoke detectors so looked online and found First Call Security. Savanna answered the phone and was very pleasant and set...
Charles Alfaro
Charles Alfaro
02:39 02 Feb 22
Awesome staff! They do amazing work on setting up electronics, TVs and sounds systems as well!
Samantha Ross
Samantha Ross
01:09 02 Feb 22
First call security was absolutely AMAZING!! They treated my house as if it was their own, assuring it was as safe as they would make their own home! If you are in need of security system! These are the people to call!!! 1000/10!!!
Pantea Fozouni
Pantea Fozouni
02:42 14 Dec 21
Love First Call Security and Sound. They came over to our previous house in Palm Springs and got all of our cameras up and running. When we moved to Rancho Mirage, they came here and set up all of our cameras as well as our security system. I can't recommend them highly enough!
Carrie MacDonald
Carrie MacDonald
13:44 23 Oct 21
I called Pete to come give a proposal for security at my place of employment. He was there the next day and my bid was given to me within hours. He was quick, professional, gave ideas on camera placement, explained the type of cameras and what they could capture. Make 1st Call your first call and you won't regret it.
Travis Joe Franklin
Travis Joe Franklin
15:30 24 Aug 21
The one standout thing that I appreciate most of all when talking to Andrew Bond and Pete, is the exceptional education they provide when determining what need will best accommodate your business and home. The encouragement to do as much comparative research before making a decisions, speaks volumes about the confidence they have in their products and services. I recommend them in the highest regards.
Jessica Gaston
Jessica Gaston
13:04 24 Aug 21
These guys really care! They are family people and want to make sure you and your loved ones are safe! Highly recommend using this company if you want quality work done by good people!
Jeannette Kneuer
Jeannette Kneuer
01:44 24 Aug 21
I recommend Andrew and his team at First Call Security. They are very professional and experienced in their field. No job is too big or to small for them. They have the best equipment for any job.
Moises Corona
Moises Corona
15:49 23 Aug 21
Andrew and his team are true professionals very responsive, great products, and very educational. They’re integrity is top notch. I had them install cameras at my house and I extremely live them. Highly recommend!
Ailene TenBrook
Ailene TenBrook
19:40 31 May 21
First Call is awesome!!!!! I just had work done in my business and I’m so pleased.
The entire staff was great to work with and they are all extremely professional. Everything looks clean and tidy.
They also took the time to show me how everything operates and had a lot of patience for that!
I would highly recommend First Call
David Quam
David Quam
13:33 17 Apr 21
I am quite impressed with Andrew, Pete, and the entire team at First Call Security and Sound. Their Smart Home installations with voice commands and remote access are awesome. They have the highest quality surveillance cameras and offer their clients an outstanding warranty and price match. First Call Security and Sound protects your home as if it was their own. That's their commitment to you and it shows! Their knowledge coupled with their quality services and installations are unparalleled in the industry! Go with the pros! Go with First Call Security and Sound!
Matthew McPherson
Matthew McPherson
16:26 12 Jan 21
From large to small these guys can do it all. I love having a one-stop shop to get audio/visual and security and home automation all done in one place. First Call can take care of all my customers. I am really excited about what they are doing with smart homes and making our lives easier with all these new devices coming online. I highly recommend First Call Security and Sound. Andrew and Pete are a great team and can tackle any size job.
Samantha Newey
Samantha Newey
06:52 12 Jan 21
I love the fact that this is a small family owned business. When I call I get a response within minutes, yet there knowledge can get any job done no matter how big! First call will always be my go to for all my security and home automation needs!
Ashly Donlin
Ashly Donlin
22:31 11 Jan 21
Having First Call Security and Sound come install our security system has been such an incredible experience. From the moment they fist came to getting our cameras installed, they were professional and extremely knowledgeable! I recommend the whole team, their work and work ethic is incredible!
Andrew McCauley
Andrew McCauley
16:25 11 Jan 21
Andrew and the team at First Call are first class. They really care about their customers and are way ahead of the game as far as technology goes. Not only are they experts at fitting/installing security cameras, but are also amazing at automating your whole home. If you need to connect all the voice apps, like Siri, Alexa, Josh, then these are the guys to help you. Highly recommend them
Kimberly Krause
Kimberly Krause
23:18 10 Jan 21
This family owned business is filled with integrity and mentoring the next generations! They equip and educate all of their customers with the most up to date systems.
Christina Saldivar
Christina Saldivar
21:00 07 Jan 21
Chris and his team are very professional. I was really happy with the security cameras for our business. The quality of the images is very impressive. Any questions I had Matt was always available to help troubleshoot.
Al Gray
Al Gray
20:49 18 May 20
I have many friends that use their services. Friendly, reliable, and their pricing is very reasonable. You wouldn't be disappointed. Please contact Andrew Bond. 760-332-8900
andrew@firstcallpd.com
Maggie Valladares
Maggie Valladares
03:00 26 Apr 20
I had a wonderful experience with First Call Security!! Great service from Rita Holguin which has an answer for every question, helpful, polite and very profesional. Tech. Aaron is a great asset to your company very wise and has much knowledge about the work he does. Very wonderful and knowledgeable people which listen to your needs and concerns. What I loved best about First Call Security is the time they take to listen and mostly the carefulness of their work. Totally will recommend!!!
Rodriguez Al
Rodriguez Al
21:07 02 Apr 20
I called Rita Holguin with first call security. Let me tell u how impressed I am with the service and install of the alarm system with cameras that she had provided. we did a facetime call. which was our best option during this time. she walked me through the whole process on video chat and we got the best option for my house hassle free. I recomend this company 100%. thank u First Call and Rita what a awesome job u guys did during this time. now my house is protected
Carole Cantella Motz
Carole Cantella Motz
23:41 17 Dec 19
Talk about true professionals! First Call Security & Sound has been to our home for different services a few times and we have always been pleased with their great customer service and punctuality. Knowing we have First Call Security and Sound LLC as our security company gives us peace of mind knowing that our family & home has the best protection.
Douglas Motz
Douglas Motz
22:58 17 Dec 19
First Call Security and Sound LLC is who we use to protect our family. They should be your FIRST & LAST call for your family's protection. Exceptional service!
Aaron Huebner
Aaron Huebner
21:23 12 Nov 19
First Call Security and Sound installed our alarm system and all the cabling for the audio visual, internet and TV in our home. They were very price competitive and made sure the job was done right. I now feel very safe and know my 90 Mom who lives with us is monitored when we are not there. THANK YOU FIRST CALL!!!!!!!
Fina Meraz
Fina Meraz
00:17 12 Nov 19
Their team is great to work with and are very efficient. We moved from one location to the next and it was all handled with ease!
Kelli Cox
Kelli Cox
01:36 07 Nov 19
Great people, great service, very responsive, You can be sure you are getting the best with them!
Michael Kim
Michael Kim
23:48 06 Nov 19
Andrew is someone who cares about what is best for you. He and his team are above the rest. If you need any security or sound system needs, Andrew with First Call Security and Sound is the best.
Mando De Alba
Mando De Alba
18:54 06 Nov 19
Andrew! You knocked it out of the park yesterday at Desert Elite Referral group. I’m very blessed to be part of your professionalism. Not to say the least I got to hear you out. Andrew is so passionate of his clients in fact the he spoke about experiences that he had in the past he spoke of phenomenal stories were his clients where satisfied and beyond. I got hear of examples first hand how they have the number ONE customer service in the commercial and residential security and sound company in the entire Riverside County!....

And for that reason it makes First Call Security and Sound so distinct from their Industry overall!...

“HIGHLY RECOMMEND FIRST CALL SECURITY AND SOUND”

Do you want to make sure you could sleep safe and sound in your Home and Secure your Business Buildings
Peter Anderson
Peter Anderson
00:13 06 Nov 19
We just can't say enough about this company. From start to finish this has been a very easy process. First Call is First class all the way
Osh Valenzuela
Osh Valenzuela
21:38 31 Jul 19
The customer service is amazing always available no matter what time it is. The cameras are awesome quality. With them my wife doesn’t have to go out when the dogs bark she is able to use the system and stay safe in the house
Cami Mae
Cami Mae
21:07 31 Jul 19
The security system gives me a huge peace of mind knowing we are safe. the ease of using the system is amazing. love I can use mobile, key font, or panel. the camera are clear. Rita, the our customer associate, was amazing to work with. till this day if we have any questions she is easy to get ahold of and answers them all. I highly recommend First Call to everyone.
Michael Calhoun
Michael Calhoun
17:45 29 Mar 19
Whatever the scope of your needs, First Call Security & Sound can not be beat. They are the best partners and providers our company could hope to have. They are highly knowledgeable, and skilled professionals and are flexible and always deliver great quality and exceptional service.
Freddy Gonzalez
Freddy Gonzalez
02:11 01 Nov 18
I recommend First Call Security and Sound LLC because I personally know Chris with First Sound and there's not another man I'd trust with the safety of my household. The 2 most important factors to consider when choosing a home security system are reliability of equipment and quality of service. Protect your home with first call security. The best in the business and right choice. I'd give more starts if I could.
Amber Infante
Amber Infante
17:45 31 Oct 18
Absolutely the best company I have worked with. They are personal. They listen to what is need and what you would like. They take their time explaining to you what will take place and how long it will take. They follow up with you the same day and a few days after just to make sure nothing was missed and you understand. I highly recommend you have them come out and see how they can help you. You will not be disappointed!
Lou De Angelis
Lou De Angelis
18:35 21 May 18
Best around, hands down. They have been courteous and professional, no reason to call anyone else!
Ben Sperber
Ben Sperber
19:05 04 May 18
5 Star Company and even better people! Very lucky to call you all, not only great partners, but even better friends. First Call has received nothing but 5 Start ratings from any referrals I have passed them too. Thank you for making my job easy in referring your business out.
Michael Sousa
Michael Sousa
23:54 30 Apr 18
First Call Security was instrumental in properly assessing the security needs for my home. I required having video access to the out parameter and garage areas of my home. Pete and Andrew were FANTASTIC in getting the video set up and walking me through using my cellphone to access the new security systems. You guys rock! Thank you! I now feel safe when I leave my home.
Katie Stice
Katie Stice
01:22 28 Apr 18
My husband and I really wanted a Ring installed and they did a fantastic job! They took their time explaining the features, answered our questions and we are completely happy with the entire experience start to finish.
Ysa Albert
Ysa Albert
22:09 16 Apr 18
Vicki O'Connor
Vicki O'Connor
19:11 16 Apr 18
Great customer service. Savanna was very knowledgeable in helping us get our equipment and installation set up.
Annette Said
Annette Said
19:35 24 Feb 18
I have never been so impressed with First Call Security & Sound's team from every touchpoint. They treat you like family and make sure you have the security solutions you need for your lifestyle for home and business. I love to support local businesses that work hard and provide great customer service
Austin Beneteau
Austin Beneteau
20:15 22 Jan 18
First Call Security and Sound is comprised of honest, quality and caring individuals that truly take care of YOUR need. From the education to the product they are second to none.
Carol DiBello Rogers
Carol DiBello Rogers
21:25 19 Jan 18
First Call Security and Sound is a top notch company!! They know how to take care of their customers!! They are quick and reliable and get the job done right! I trust Pete and Andrew with all of our security needs and would be happy to recommend them to anyone.
Stephen R. Burchard
Stephen R. Burchard
18:24 19 Jan 18
First Call take excellent care of their customers, their customer's homes, and the referrals they receive. They truly stand out for their attention to detail and follow up with customers.

I am VERY happy with my system and the customer care I receive from First Call.
Robert Meraz
Robert Meraz
16:49 19 Jan 18
We use First Call Security for all of our company's Security needs. Pete & Andrew are 1st rate people. I highly recommend 1st Call Security & Sound.
Mohamed Kastiro
Mohamed Kastiro
22:53 18 Jan 18
Pete and Andrew are incredible owners with amazing values. They go over and beyond to guarantee customer satisfaction. Highly recommend First Call to any homeowner looking to protect their home.
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